FAQs – Use of the Website

Ordering Options:  On-line, E-Mail or Give Us a Call!

We are more than glad to take your order via any of the above ways.    Order through this website–it is safe and secure.  E-mail us what you would like to AStitchingShop@gmail.com  or give us a call and talk to us (303) 727-8500!   We’re here and answer the phone during normal business hours (Monday – Saturday:  10:00 a.m. – 5:00 p.m.!   If we’re not, leave a message and we will call you back!

Website Pricing

Prices in the website are subject to change and we reserve the right to charge/adjust pricing so your order total may be different from the online receipt. We try to keep the site as up-to-date as we can, but that’s not always possible. Often when we re-order items, prices have gone up and we don’t know that in advance. Sometimes the computer will not get all items updated on pricing.  If that is not acceptable to you, please note that in the Special Instructions or give us a call to confirm a specific price.  We try to keep errors to a minimum, but there may be errors….we are human.   If you think there’s an error on an item, please let us know so we can correct/change it.   Send us an e-mail so we can let you know if it is indeed correct or possibly an error, before you order.   Thanks for your help; we try to be perfect…..(smiley face).

Shipping/Insurance Charges

We use Stamps.com to figure shipping costs.  You will receive an email from Stamps.com with the tracking number when the package is shipped.  We will have tracking numbers on all packages.  We generally ship items via the U.S. Postal Service (either First Class or Priority Mail), unless you request that we ship via another method.  If your order is over $50, your package will be insured (there will be an additional cost).  If the package becomes lost, damaged or is not delivered, it will be up to you to contact the third-party shipping vendor.   Once the package is picked up by USPS, it is considered to be complete from us. 

If you request a different means of shipment, we are glad to do so.   Just let us know in the Comments section of your order!   We can also send it via FedEx, DHL and UPS by special request and there may be an additional cost.

Some countries will require the package to be sent “insured” so delivery will be confirmed.  We charge for packaging materials and our shipping cost (including insurance) but there may be exceptions where we need to do some special kind of packing and there may be an additional cost.  All overseas shipments are sent via the U.S. Postal Service, usually as First Class International or Priority Mail International with tracking.  Once the package is accepted by USPS, it will be considered to be a completed order.    

Some items can fit in a First Class envelope or a Priority package. Where we can fit the order into a smaller package we will attempt to do so.  The website will give you an estimated shipping costs at the time you place your order.  Since the USPS rates vary by package type, weight and destination it’s impossible to have all the options listed. We always try to find the least expensive.  Final cost for shipping will appear on your invoice included with your order–it maybe less or it maybe more.   We will adjust your total to cover the cost we pay. 

If you need your order by a specific date, please email us and let us know at the time you place the order so that we can determine the best shipping method and let you know if we can meet the deadline.  We try to ship all orders as quickly as possible, if everything is in stock.  Shipping charges will show up on the website orders as estimated costs, as the actual are added at the time they are finalized and will be added to the final invoice when the package is put together in the warehouse.  

Catalog Requests

We do not produce a printed catalog and have no plans to do so. If you would like more specific information on a particular item or to see if we can obtain something, please feel free to e-mail us (AStitchingShop@gmail.com) or give us a call (303) 727-8500.

Return/Cancellation Policy

We only give store credit for a pre-approved return.  There are no returns or exchanges on printed material, canvases, fabric, fibers, copyrighted material, opened/used items, sale items or special order items. Check your order when you receive to be sure it is correct.  If there is an error made on our part, we will take care of the error….just give us a call within ten (10) days, but it must be pre-approved before returning the item(s).  Any approved returned item(s) must be in saleable condition.  Note:  When ordering on-line, be sure your order is correct as it cannot be changed, added to or canceled once the order is placed.   By using our website, you agree that you understand the above conditions. 

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